Website & boarding terms

1. BOOKING & PAYMENT Booking is confirmed only after approval and advance payment. Confirmed booking payments are non refundable and non transferable, subject to applicable law.

2. CHECK IN & CHECK OUT Timings are 8:30 AM to 12:30 PM and 4 PM to 8 PM. Late pickup, extra stay or timings outside these slots may attract additional charges.

3. FOOD Dogs receive 2 complimentary meals daily from our available menu. Special food must be provided by the pet parent. Cat parents must provide their cat’s food and litter.

4. HEALTH & VACCINATION Pets must be vaccinated and free from contagious illness, ticks and fleas. Valid vaccination records are compulsory.

5. MEDICAL & BEHAVIOURAL DISCLOSURE All medical conditions, medications, allergies, aggression, biting history, anxiety or escape tendencies must be disclosed before boarding.

6. VETERINARY EMERGENCY If urgent veterinary care is required, we may arrange treatment when necessary. All veterinary, medication and transportation expenses will be borne by the pet parent.

7. PET SAFETY Pets may be separated based on temperament, behaviour, size or safety requirements. Interaction with other pets is not guaranteed.

8. UPDATES Photos and videos are shared whenever possible. Daily updates, fixed timings and video calls are not guaranteed as pet care remains our priority.

9. VISITS Unscheduled visits or spending time inside the boarding area are not permitted as this may disturb resident pets and increase escape risk.

10. EXTENSION & EARLY PICKUP Extensions are subject to availability. If a pet becomes unsafe to handle or poses a risk to others, we may request early pickup.

11. DAMAGE The pet parent may be charged for significant property damage caused by their pet beyond normal wear and tear.

12. EMERGENCY CONTACT A reachable emergency contact must be provided for the duration of the stay.

13. ACCEPTANCE By confirming the booking, you confirm that the information provided about your pet is accurate and that you have read and agreed to these terms.

🐾 Your pet’s safety, comfort and well being always come first at Jerry’s Pet Boarding.